High Speed Conferencing Premium Features
How is High Speed Premium different than High Speed PLUS?
In addition to our High Speed PLUS + features, our Premium service offers two unique features that will add tremendous functionality to your conference: Conference recording and Hand-raising. Follow the links below to read an explanation of each new feature.
Conference Recording
Hand-Raising
Frequently Asked Questions
Premium Cancellation Instructions
Conference Recording
Why do conference recording?
With Premium, moderators have the option of recording their conferences for a variety of reasons: archiving, taking minutes, posting on blogs, etc. This means that users can access and save their recordings for future use, when reviewing what was said may be helpful. Recordings are kept for a minimum of 30 days. After that they may be removed by the system to regain recording space.
How does conference recording work?
Conference recording can be done in one of two ways. One, the moderator can access the recording button in their web controls by signing into their Premium account here or at the home page. Once signed in, the "Controls" link can be clicked and once other participants are in the conference, the conference record button can be clicked and the recording can begin. This button may be pressed again to end the recording session. The other way to record is by pressing *7, then 1 from the moderator's telephone or Skype "Call Phones" tab once the conference is in session. *7, then 1, may be pressed again to end the conference recording. However, ending the conference by hanging up will also end the conference recording. A list of moderator controls for High Speed Premium is show below.
Moderator Features Available During the Conference
Play menu of features so you know what's available.
Mute your own line so other people can't hear you talking.
Unmute your line so you can contribute to the conference.
Hear the number of callers who are on the conference.
Lock the conference so no other callers can join.
Unlock the conference so additional callers can join.
Record the conference so you can listen to it later.
Mute all participants except yourself. Press one more time to mute all participants so they cannot unmute themselves.
Unmute all participants so everyone can participate.
Increase volume. Press repeatedly to keep increasing the volume.
Decrease volume. Press repeatedly to keep decreasing the volume.
How do I access my recordings when the conference is done?
Conference recordings can be accessed in a few different ways. One, the moderator may sign into their account and click on "Recordings". Under the column header "Reference Number" will be a list of the recordings made for the moderator's conference room, sorted by date created. To listen to the .wav recording of the conference, the moderator may click on the conference reference number, or they may right-click the reference number and save the file to their computer to listen to it at a later time. Once a recording has been saved, that file can be converted to a .mp3 file, can be put on a web page, can be sent to participants via email, etc.
Moderators and participants can dial the Skype number +990008271111 for a free call to the Premium playback line. Users will then be prompted to enter the conference room number to access the recordings for that room. If there is more than one conference recording, users will need to enter either '0#' to listen to the most recent recording, or they can enter the reference number for the recording they want to hear. Moderators will need to sign into their Premium account and click on "Recordings" to determine the reference number for a particular recording, afterwhich they can disseminate that number or numbers to their participants. If a computer is not available, a telephone user may dial one of the following conference recording playback lines:
| Country | Code | Number |
| US | 1 | 605-475-8599 |
| UK | 44 | 0870 738 0768 |
| Austria | 43 | 0820 4000 1576 |
| Spain | 34 | 0902 88 60 53 |
| Germany | 49 | 01805 00 7641 |
| France | 33 | 0826 100 279 |
| Belgium | 32 | 070 35 9990 |
| Switzerland | 41 | 0848 560 197 |
| Ireland | 353 | 0818 270 036 |
| Italy | 39 | 0848 390 177 |
| Netherlands | 31 | 0870 001 933 |
A number of playback options are available in the Premium playback line. They are all listed below.
Premium Playback Line Features
Play the most recent recording.
Reference number followed by to play another recording (in which the reference number is known).
To hear the menu of playback options.
To rewind 3 seconds.
To restart playback from the beginning.
To fast forward 3 seconds.
To rewind 15 seconds.
To pause/resume playback of recording.
To fast forward 15 seconds.
To rewind 2 minutes.
To start playback one minute from end of recording.
To fast forward 2 minutes.
To increase volume of playback (may be pressed repeatedly to increase volume).
To decrease volume of playback (may be pressed repeatedly to decrease volume).
Back to top
Hand-Raising
What is hand-raising?
Hand-raising is the Q&A mode, in which muted participants may indicate to the moderator that they wish to pose a question or make a comment. The moderator can then unmute them to allow them to speak, then mute them when they are done to continue the conference in a lecture-like capacity.
How does hand-raising work?
There are two facets to hand-raising: the role of the participant, and the role of the moderator. The participant's role will be discussed first.
The role of the participant in hand-raising
When the participant is placed into a conference where hand-raising is allowed, they may enter the conference with their line already muted (if the moderator has chosen to do this). If the moderator mutes the lines (and the participants cannot unmute themselves) before participants arrive, while they are arriving, or after all participants are present, then the participant will need to press '11' on their telephone or in their Skype "Call Phones" tab. This action will be followed by a message that says "The moderator sees your raised hand." The participant's line will be unmuted and muted again by the action of the moderator, after which a message will say "You may now speak." A message is not played when the line is muted again by the moderator. A comprehensive list of participant controls for High Speed Premium is shown below.
Participant Features Available During the Conference
To play a menu of available features.
To mute your own line.
To unmute your own line.
To hear the total number of participants in the conference.
To increase volume. Press repeatedly to keep increasing the volume.
To decrease volume. Press repeatedly to keep decreasing the volume.
To raise your hand so the moderator can unmute your line.
The role of the moderator in hand-raising
In order to take advantage of the hand-raising features of our Premium service, moderators need to be signed into their account, and all participant lines must be muted without them being able to unmute themselves. Next the moderator needs to click on the "Controls" link. When participants begin to enter the conference this page will show the participant's Skype username (a phone number or a blank space may appear under the username column for participants using phones to dial into the conference), duration of their call, a Q&A column where the raised-hand graphic will appear, and a status column that allows the moderator to mute and unmute lines, place participants on hold, and drop calls. The screen must be refreshed frequently to see all of the participants. The refresh button at the top of the browser may be used, or the refresh rate bar at the bottom left of the screen may be set to a time of the moderator's choosing. If the moderator hasn't already done so, they need to press *8*8 (as described above) into their telephone or Skype "Call Phones" tab to mute all participants so they cannot unmute themselves. If the participant wishes to speak, they will push '11' into their telephone or Skype "Call Phones" tab. When this happens, a small, yellow hand will appear under the Q&A column in the row for the user raising their hand. To unmute the participant, the moderator needs to click on the hand icon. Once this is done, the raised hand icon will be replaced by a blue speaker symbol, indicating that the participant's line is unmuted. If the moderator wishes to mute the participant again, the would need to click on the blue speaker symbol. A screen shot of the the web controls with raised hand is below.
Back to top
Frequently Asked Questions
How much does this service cost?
Our High Speed Premium service costs $4.95/month/room, payable through PayPal. There are no hidden fees or extra charges.
How do I sign up for High Speed Premium Service?
New High Speed Conferencing customers first need to create a High Speed PLUS account. The user will be prompted to input their Skype username and an email address to get a permanent conference room number and moderator PIN. Once completed, the user then will need to sign into their account here and click on the "Upgrade to Premium" link after signing in. Follow the PayPal instructions to set up a PayPal account to pay the $4.95/month/room fee. When payment is complete, the user will need to sign into their account to access their Premium features. Current High Speed PLUS customers can just sign into their account and click on the "Upgrade to Premium" link and follow the directions as mentioned above.
Will I have to change my Skype name and/or moderator PIN when I upgrade?
No, you will not need to change your name or PIN when you upgrade your account.
Do the access lines change when my account is upgraded to Premium?
Yes, the access lines for our High Speed Premium service are different than our PLUS service. The Premium access lines are as follows:
| Country | Code | Number |
| US | 1 | 605-475-8590 |
| UK | 44 | 0870 738 0763 |
| Austria | 43 | 0820 4000 1574 |
| Spain | 34 | 0902 88 60 51 |
| Germany | 49 | 01805 00 7649 |
| France | 33 | 0826 100 277 |
| Belgium | 32 | 070 35 9989 |
| Switzerland | 41 | 0848 560 195 |
| Ireland | 353 | 0818 270 034 |
| Italy | 39 | 0848 390 175 |
| Netherlands | 31 | 0870 001 932 |
*Standard rates for our international access numbers can be viewed at FAQ.
Will the Skype numbers for moderators and participants remain the same after upgrading to Premium?
No, the Skype calls that are initiated by clicking on the HTML button in your account information or in email invitations will change slightly. There is an additional zero in the number for both moderators and participants. For example, +9900827... becomes +99000827... If you have saved the old numbers in your Skype contacts page, make sure to either delete them or designate the new Premium numbers accordingly if you wish to save them in your Skype contacts.
Back to top
Premium Cancellation Instructions
How do I cancel my Premium membership or downgrade back to the free PLUS membership?
If you wish to downgrade your membership or cancel your Premium service, all you have to do is log into your PayPal account (the one you setup when you upgraded to Premium) and cancel the monthly subscription. If you have any problems doing this, please contact us at support@highspeedconferencing.com. Once your subscription is cancelled, your account will be downgraded to the free PLUS account. Please make any changes to saved phone numbers and Skype access numbers, as these numbers will change upon downgrading.
Back to top